FAQ/Tutorials


The best way to get help with WooThemes products is to search for answers at our Help Desk. We also have documentation you can use 24/7.

If you need additional assistance, you can go to the Help Desk to submit a ticket.

Product support via phone, live chat, Facebook or Twitter is unavailable at this time. Please read our Support Policy.

The e-mail is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email receipt or login information soon after, please contact us and we’ll check on your payment and account.

If you don’t see your purchased products on the My Account page, send us an email. If you have another WooThemes account or bought a product on behalf of a client, be prepared to provide that information.

Ensure that you are logged into the correct account before going to the checkout page. If you aren’t logged in, or you’re logged into the wrong account, you can log in or switch accounts on the checkout page.

WordPress is a content management system (CMS). It’s a simple yet powerful script that helps you create, manage and share content on the Web. Currently WordPress has two versions, WordPress.com (hosted) and WordPress.org (self-hosted). While we have themes for both versions, all themes on our site only work with the WordPress.org (self-hosted) software.

WordPress is a content management system (CMS). It’s a simple yet powerful script that helps you create, manage and share content on the Web. Currently WordPress has two versions, WordPress.com (hosted) and WordPress.org (self-hosted). While we have themes for both versions, all themes on our site only work with the WordPress.org (self-hosted) software. You can find themes for WordPress.org on our theme page.